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Shipping policy
Shipping Policy
Thank you for shopping with De'Luxe Luxury.
Every order is carefully inspected and packaged before shipment to help ensure it arrives in excellent condition.
Processing Time
Orders are processed within 2–4 business days (excluding weekends and holidays).
During times of high volume releases or promos, processing may take up to 7 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Domestic Shipping (United States)
We currently ship throughout the United States.
Orders are shipped using trusted carriers such as UPS, Fedex and USPS. Carrier selection is based on the destination and the most appropriate shipping method for your order.
Delivery times are estimates only and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
PO Boxes & Military Addresses
Orders shipping to P.O. Boxes, APO, FPO, and other military addresses will typically be shipped via USPS.
Delivery times vary depending on the destination and military postal operations and may take longer than standard domestic deliveries.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email so you can monitor your shipment's progress.
Lost or Stolen Packages
Once a shipment has been marked as delivered by the shipping carrier, De'Luxe Luxury is not responsible for lost or stolen packages.
If you believe your package has been lost or stolen, please contact the shipping carrier as soon as possible. We will gladly assist you in filing a carrier claim whenever possible.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
De'Luxe Luxury is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.
Shipping Delays
While we strive to deliver every order as quickly as possible, occasional delays may occur due to circumstances beyond our control, including severe weather, carrier interruptions, strikes, customs inspections, or peak holiday periods.
We appreciate your patience and understanding should these situations arise.