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Refund policy
Refund & Returns Policy
At De'Luxe Luxury, we take great pride in the quality and craftsmanship of every product we offer. Each order is carefully inspected before it leaves our studio. If for any reason you are not completely satisfied with your purchase, please review the policy below.
Returns
We accept returns for store credit only within 2 calendar days of the delivery date.
To be eligible for a return, your item must:
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Be unused and unworn.
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Be in its original condition.
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Include all original packaging, tags, dust bags, and accessories (if applicable).
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Be free from odors, stains, damage, or signs of use.
To initiate a return, please contact us within 2 calendar days of delivery. Once your return request is approved, return instructions will be provided.
Customers are responsible for all return shipping costs unless the item was received damaged, defective, or we shipped the incorrect item.
Returns sent without prior authorization may not be accepted.
Returns from the U.S. Virgin Islands
Orders shipped to the U.S. Virgin Islands are eligible for return under the same eligibility requirements and return-request period outlined in our Return & Refund Policy.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Any duties, taxes, customs charges, or other fees associated with the original shipment or return shipment are non-refundable unless otherwise required by law.
Return packages must follow any applicable carrier and customs documentation requirements. De’Luxe Luxury is not responsible for return packages that are lost, delayed, or improperly documented while in transit.
Store Credit
Approved returns will receive store credit for the purchase price of the returned item. Original shipping charges are non-refundable.
Store credit may be used toward any future purchase at De'Luxe Luxury.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 2 calendar days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the item, packaging, and shipping box.
If your claim is approved, we will provide a prepaid return shipping label and, depending on product availability, we will:
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Replace the item,
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Issue store credit, or
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Provide a refund if a replacement is unavailable.
Store Credit Processing
Once your return is received and inspected, please allow 5–7 business days for your store credit to be processed.
Final Sale Items
Gift cards and any items marked as Final Sale are not eligible for return, refund or exchange.
Return Requests
To initiate a return request, please contact us at:
Additional return instructions will be provided upon approval.